I've been running into error code 193 on the Wii U version of Need For Speed: Most Wanted 2012 and I know why. A few months back I signed into my Origin account on my brother's Wii U with his Nintendo ID. I recently picked up my own Wii U, signed in with my Nintendo ID, then went to play the game. When I was prompted to sign in with my Origin account, which I got error 193 which states: "You have previously connected to AutoLog with a different account. Please sign in to that account to connect. If that account was used in error please contact customer services." I then decided to contact EA support this morning to remove/dissociate my brother's Nintendo ID with my Origin account and instead replace it with my Nintendo ID. The support member's help didn't do anything to solve the issue. I was first suggested delete any 'demo' I have for the game. I did not have a 'demo' of the game installed, and to my knowledge the Wii U version doesn't even have a demo. They got into contact with a specialist, and I was then prompted to uninstall and re-install the game, which I own a physical disk so that isn't possible. They then said to sign-out from both Nintendo ID's and re-sign in. I was only signed into my Nintendo ID, and my Nintendo ID is the only one on the console, so I signed out, re-signed in, and that didn't work either. I was then told that the case is no longer being discussed, my origin account 'looks good' (Which isn't the case obviously since my brother's Nintendo ID is still associated with my Origin Account), and that the game is old and no longer supported. In frustration I closed out the chat, which is bad on my part. But I know what the issue is, and according to other forums on here people have had it solved on their platforms. The issue is my brother's Nintendo ID is linked to my Origin Account, and all that needs to happen is it need to be disassociated/removed from my Origin Account and replaced with my Nintendo ID. Can I please get in contact with a support agent who knows how to fix my issue? Thank you.
↧